Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your automotive accessory must be in the same condition as received — uninstalled, unused, with all original packaging and tags intact. A receipt or proof of purchase is also required.
To initiate a return, please contact us at minhphuclamduoc@gmail.com.
If your return is accepted, we will provide a return shipping label along with instructions on how and where to send your package. Items sent back without a prior return request will not be accepted.
For any return-related questions, contact us at minhphuclamduoc@gmail.com.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item (wrong floor mat size, wrong sunshade, wrong seat cover, etc.), contact us immediately so we can resolve the issue promptly.
Non-Returnable Items
The following items are not eligible for return:
- Automotive accessories that have been installed on a vehicle or used
- Items damaged due to improper installation or user error
- Sale items purchased at final clearance price
- Gift cards
- Items returned after the 30-day window
Exchanges
The fastest way to exchange an item is to return the original product and, once the return is accepted, place a new order for the replacement item.
Refunds
Once we receive and inspect your return, we will notify you by email of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may require additional processing time.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at minhphuclamduoc@gmail.com.