Shipping policy

Shipping Policy

Last updated: October 2026

Thank you for shopping with REDELUXE. Here's everything you need to know about how we ship your order.

1. Order Processing

Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.

2. Estimated Delivery Times

Delivery times vary by destination:

Europe (EU): 7–15 business days
United States & Canada: 7–14 business days

These are estimates and may vary due to carrier delays or other factors outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. Free shipping may be available on qualifying orders — check our current promotions for details.

4. Order Tracking

Once your order has shipped, you will receive an email with a tracking number to monitor your delivery status.

5. Address Accuracy

Please double-check your shipping address at checkout. Contact us as soon as possible if you need to make any corrections.

6. Lost, Damaged or Delayed Packages

If your order has not arrived within the estimated delivery window or arrives damaged, please contact us within 7 days of the expected delivery date with your order details and photos if applicable. We will work with the carrier to resolve the issue promptly.

7. Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it.